Privacy policy & terms of use

Delivery Buddy is an ordering platform operated by Momo Bari ("we", "us"). It lets a restaurant or shop (the "Store") publish a menu on its own web address and receive customer orders directly on the Store's WhatsApp number. We provide the software; the Store prepares, sells and delivers the food.

• Name, email address, phone and WhatsApp number.
• Store details: name, web address, logo, description, opening hours.
• Shop address and map location (latitude/longitude) used for distance checks.
• Menu items, prices, images and delivery zone settings.
• Account and subscription records, including access dates and payments status.
• Basic technical logs (device, browser, IP, timestamps) for security and troubleshooting.

• Name and phone number entered at checkout.
• Delivery location detected from the device, the resulting address text and a Google Maps live-location link, plus the distance from the shop.
• Order contents, amounts and any delivery note the customer writes.

Customers are asked to tick a consent box before an order is sent. Without that consent no order is placed.

• To check whether an address falls inside the Store's delivery zone.
• To calculate delivery fee and minimum order for that zone.
• To send the complete order to the Store's WhatsApp number so it can be prepared and delivered.
• To show the Store its own order history and sales analytics.
• To run the platform: accounts, subscription periods, support and fraud prevention.

We do not sell personal information and we do not use it for third-party advertising.

• The Store the customer ordered from — it receives the order details, contact number and delivery location, and becomes the controller of that data for fulfilling the order.
• WhatsApp (Meta) — the order message is delivered through WhatsApp and is subject to WhatsApp's own terms.
• Google Maps — used for map display, address lookup and distance calculation.
• Our hosting and database providers — to store and serve the data securely.
• Authorities, where disclosure is legally required.

• Use customer contact details only to fulfil and support that order.
• Never sell, rent or share customer details with unrelated third parties.
• Keep menu, prices, taxes and availability accurate.
• Handle food safety, hygiene, delivery and refunds — these remain the Store's responsibility.
• Delete customer data when it is no longer needed, and honour deletion requests.
• Keep account credentials confidential; you are responsible for activity on your account.

Order records are retained while the Store's account is active and for up to 24 months afterwards for accounting and dispute handling, unless earlier deletion is requested. Account records are kept while the account exists and deleted within 90 days of closure, except where law requires longer.

Data is stored on encrypted, access-controlled infrastructure. Each Store can only read its own orders, products and settings; customers never see other customers' data. No system is perfectly secure, so we ask you to report anything suspicious to us immediately.

You may ask us to access, correct, export or delete your personal information, or withdraw consent for future orders. Write to us on WhatsApp at +91 82409 38546 and we will respond within 30 days. Withdrawing consent does not affect orders already delivered.

The service is not intended for anyone under 18. We do not knowingly collect their data.

Payment for food is settled directly between the customer and the Store (cash, UPI or any method the Store accepts). We do not process or store customer payment card details.

We may update this policy; the date at the top will change and continued use means acceptance. Questions? WhatsApp us at +91 82409 38546.